It isn’t surprising that yesterday’s article called “NPS Is BS and We All Know It” made quite some waves. After all, no one likes being told they need to check themselves and the NPS machinery is an industry of its own. I am under no illusion that I am making myself popular by denouncing the…Read More

Is there anyone reading this who can reliably defend the way the Net Promoter Score is calculated, checked and used? As in genuinely defend it. Anyone who can say, hand on heart, “Yes, this measurement concocted 20 years ago by some random guy is one that gives us clarity regarding how we are doing as…Read More

First a spot of bragging, my People Before Tech book got longlisted for CMI’s Management Book of the Year Award and I am truly chuffed because it means so many more people will read how we have to bridge the HR/IT gap if we want to distribute the human work and start with Psychological Safety…Read More

In yesterday’s article entitled “The (Semi)Dystopian Answer to the Work/Life Balance Question” I spoke about the far-too-chilling Severance series currently featured on AppleTV.  In this video, I go deeper into dissecting why the series is so telling -and implicitly terrifying- for most of us. One of the story’s twists is that the double entendre behind…Read More

In yesterday’s article entitled “The (Semi)Dystopian Answer to the Work/Life Balance Question” I spoke about the far-too-chilling Severance series currently featured on AppleTV.  In this video, I go deeper into dissecting why the series is so telling -and implicitly terrifying- for most of us. https://youtu.be/-pekR_fiCbI  The very fact that we all recognise the premise of…Read More

In this newsletter, I rarely make popular culture recommendations but while speaking on Cloudbusting (a podcast that tasks guests for recommendations as part of a discussion on the need for transformation in a cloud-native organisation) the other week, Alastair Kidd suggested Severance from Ben Stiller currently running on Apple TV and we need to speak…Read More

About last year at this time I was telling you guys this: “One of my happiest moments last week has been speaking to a software house who said they are now taking the organisational permission topic so seriously following “PeopleNotTech’s incessant persistence” that they have devised a program around it and expect to take 6…Read More

Today’s video is a real treat – an interview with one of the most amazing Superheroes of the Human Work and a champion of change and resilience – the inimitable Karen Ferris. Her thirst for knowledge is second to none and the way she’s able to boil the key points down is utterly mesmerising.  https://www.youtube.com/watch?v=of5gYdXNc7E…Read More